Support

Real help from the person who built the thing. Most questions get answered within one business day.

Write to us

Email works best. Put your activation code on the first line so we can find your machine right away, then describe what happened and what you expected instead. A screenshot helps more than a paragraph when something looks wrong on screen.

support@zetravo.com

Try these first

• App will not open. Quit it fully and start it again. Updates install on launch, and a half-finished update fixes itself this way.
• Search returns nothing. Broaden the phrase or remove the ZIP from the search box. Very narrow requests can legitimately have zero matches.
• A CAPTCHA window is sitting there. Solve it once in that window. The search continues on its own afterwards.
• License says deactivated. If this was a mistake rather than a refund, write to us with the code and we will look into it.
• Something looks old after an update. Hold Ctrl (or Cmd) and refresh the dashboard tab once. Browsers love holding onto old pages.

Before writing

The FAQ page covers activation, updates, storage locations and licensing questions. It is genuinely faster than email for most of those.